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    Do you ship Worldwide?

    No, we currently only ship to Australia.

     

    Will my order be shipped in multiple parcels?

    If you place a large order, it may be fulfilled in multiple shipments.

     

    How long will my order take to deliver?

    Your order should take between 2-4 weeks to arrive at your doorstep.

     

    Will I have to pay any customs fees?

    We are confident that there will be no customs fees. However, we are not responsible for customs fees or import duties. If any such costs are required, it is the buyer's responsibility to pay the balance.

     

    What are my payment options?

    We accept payments by Paypal, Visa, MasterCard, and American Express.

     

     What are my delivery options?

    We currently only offer one standard shipping option, which is free.

     

    How secure is your site?

    MWBridals processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

     

    Can I amend my order?

    Contact us as soon as possible if you wish to amend your order. We ship items out usually within 2-3 weeks so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.

     

    Where is my order?

    You will receive an email with tracking information once your order is dispatched.

     

    How do I track my parcel?

    You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.

     

    When will I receive my parcel?

    Once your order is trackable, it will take between 5-15 days to be delivered. Depending on different country’s customs restrictions, this may take longer (we wish this wasn't the case).

     

    Can I return or exchange an item?

    Please choose your item carefully prior to placing your order. All of the products are handmade with the utmost care and MWBridals stands behind the quality of our work and products. I want you to be 100% satisfied with your purchase! After all, your wedding only happens once.

    Because of the handmade nature of each item, returns/exchanges are not accepted due to wrong color choice for your dress. 

    Returns are not accepted for veil length, lace changes or style changes. Please measure before ordering or ask me for help. 

    If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.

     

    What if I receive a faulty item?

    If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.